Walk-in || Opening For VIP Support Engineer

Please find below job description and interested candidates can share profiles on below mail id :

[email removed]

Job Summary

We are seeking an experienced VIP Support Engineer to provide high-level technical support to senior management, executives, and key business stakeholders. The ideal candidate should possess strong expertise in desktop support, troubleshooting, Microsoft technologies, endpoint management, and executive/VIP user handling.

Key Responsibilities

• Provide dedicated IT support to VIP users, CXOs, and senior leadership.
• Troubleshoot and resolve complex hardware, software, network, and application issues.
• Manage and support Windows OS, laptops, desktops, printers, and mobile devices.
• Handle Microsoft 365, Outlook, Teams, OneDrive, and Office applications support.
• Perform user administration activities in Active Directory and Azure AD.
• Manage endpoint security, antivirus, patch management, and device compliance.
• Support conferencing solutions such as Microsoft Teams, Zoom, and Webex.
• Coordinate with L1/L2 teams and external vendors for issue resolution.
• Perform root cause analysis and ensure adherence to SLA commitments.
• Document incidents, solutions, and technical procedures.
• Provide onsite and remote support during critical business operations.

Required Skills

• Strong experience in VIP Support.
• Windows 10/11 Administration and Troubleshooting.
• Microsoft 365, Outlook, Teams, Exchange Online.
• Active Directory, Azure AD, Group Policies.
• Hardware and Software Troubleshooting.
• SCCM / Intune Endpoint Management.
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Printer, Scanner, and Peripheral Management.
• Excellent communication and stakeholder management skills.
• Experience supporting senior executives and business-critical users.

Preferred Skills

• ITIL Foundation Certification.
• Knowledge of Endpoint Security Solutions.
• Experience with ServiceNow or other ITSM tools.

Education

• Bachelor's Degree in Computer Science, Information Technology, or related field.

Thanks & Regards

HR Teams