Walk-in || Opening For Patient Care Services / PRO

Role & responsibilities

• Coordinate and monitor patient care services to ensure a smooth and comfortable patient experience.
• Assist patients and attendants with admission, discharge, room allocation, appointments, investigations, and other hospital services.
• Act as a point of contact between patients, doctors, nurses, billing, insurance, pharmacy, laboratory, and other departments.
• Address and resolve patient queries, concerns, complaints, and service-related issues in a professional manner.
• Regularly follow up with patients to understand their requirements and ensure timely resolution of service issues.
• Coordinate with clinical and non-clinical departments to ensure timely delivery of patient services.
• Monitor patient waiting time, service delays, and patient movement and escalate issues to the concerned department.
• Assist patients in understanding hospital processes, facilities, services, and departmental procedures.
• Collect patient feedback and coordinate with the concerned teams for necessary corrective action.
• Maintain proper records of patient complaints, feedback, service requests, and resolutions.
• Monitor patient satisfaction and identify opportunities to improve the overall patient experience.
• Support the implementation of patient care and service excellence initiatives across the hospital.
• Ensure that patient care activities are carried out in accordance with hospital policies, SOPs, and service standards.
• Prepare and maintain daily/weekly MIS reports related to patient services, complaints, feedback, and service performance.
• Assist in maintaining patient confidentiality and privacy at all times.
• Coordinate with the Patient Care Services Manager for escalated patient concerns and service improvement activities.
• Interested candidates kindly share your CV to [phone removed]

Preferred candidate profile

Qualification - Any Degree

Experience - 2 to 5 years in patient service excellence

Candidates should have good communication.