Walk-in || Onboarding Officer - Video KYC

Role & responsibilities

• Video call customers to complete the Full KYC
• Verify the details submitted by the customer while opening the account and Documents submitted are matching
• Ensure VKYC is completed by the Right Party only
• Should maintain a good relationship with the customer throughout the KYC process.
• Cross-sell other banking products.
• Give complete and correct information on all the products pitched to the customer
• Take call backs in case the customer is busy and ensure the follow up is done on time
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Meet targets on conversion and Cross selling as defined from time to time.
• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Preferred candidate profile

• Graduate with decent English communication
• Candidate should have a pleasing personality and should be presentable