Walk-in || Officer-Outbound Customer Care-Officer Customer Care (OCC)

Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an

enhanced customer experience for bank customers.

• Ensure Outcalling is done to Customers for clarifying customer queries on transaction declined due to

card control not enabled, Renewal and upgrade customers for welcome call/feature enforcement

• To ensure that the defined benchmarks on service experience, call handling time, quality etc

parameters are met consistently , including the call productivity standard

• To ensure zero defects processing of all customer requests
• To ensure complete and accurate resolution within the defined TATs.Role & responsibilities

Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers. • To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently • To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. • To ensure complete and accurate resolution within the defined TATs.