Walk-in || OCC AGENT (airport operations control centre)

Role & responsibilities

• Monitor flight timings, including ATA/ATD, and ensure timely communication of flight-related information to relevant departments and stakeholders.
• Prepare and process flight-related operational messages and documentation, including MVT, LDM, CPM, UCM, SCM and other airline-specific reports.
• Coordinate with airline crew, OCC, Load Control, Ramp Operations, Cargo, Passenger Services and other departments to ensure smooth flight operations.
• Prepare and submit Load Sheets, Loading Instructions and NOTOC, ensuring compliance with airline procedures and weight & balance requirements.
• Monitor aircraft loading and unloading activities and ensure compliance with safe weight and centre-of-gravity limits.
• Coordinate with Ramp Loading Teams, Cargo, Fueling, Catering, Passenger Bus Services and other third-party service providers.
• Coordinate and direct aircraft turnaround activities including loading, fueling, servicing, cleaning, catering, boarding and other ground handling activities.
• Conduct pre-flight briefings and coordinate with Ramp, BRS and Cabin Cleaning teams to ensure smooth turnaround operations.
• Maintain accurate flight documentation, operational records, communication records and required airline reports.
• Liaise with Manager on Duty, Ramp Duty Officer, airline representatives and crew regarding operational requirements and disruptions.
• Ensure compliance with airline, airport authority and company safety, security, SOP and operational procedures.
• Support On-Time Performance (OTP) and ensure punctual flight departures by coordinating all assigned operational activities.
• Report operational issues, aircraft/ULD damages and safety deviations to the concerned manager or supervisor.
• Ensure baggage reconciliation procedures and all required documentation are completed prior to aircraft departure.

Preferred candidate profile

• High School Diploma or equivalent qualification.
• Minimum 2 years of experience in the airline, aviation, airport or ground-handling industry.
• Experience in OCC, Load Control, Flight Coordination or Airport Operations will be preferred.
• Valid Load Control Certification is required.
• Valid Drivers License is required; airside driving permit will be an advantage.
• Strong understanding of aircraft loading, weight & balance and flight operational procedures.
• Good mathematical and analytical skills with strong attention to accuracy.
• Good verbal and written communication skills in English.
• Ability to coordinate effectively with airline crew, ramp teams, cargo, passenger services and other operational departments.
• Ability to work under pressure in a fast-paced airport environment.
• Willingness to work flexible hours and shifts, including operational requirements based on flight schedules.
• Strong knowledge of aviation safety, security and operational procedures.
• Arabic language skills will be an added advantage.