Walk-in || Nri Relationship Manager

Job Description NRI Relationship Manager (NRI RM)

Position

NRI Relationship Manager

Department

Retail Banking / NRI Banking

Location

Gurugram

Reporting To

Branch Manager / Cluster Head NRI Banking

Job Purpose

The NRI Relationship Manager is responsible for managing and developing relationships with Non-Resident Indian (NRI) customers, understanding their banking and financial requirements, and providing suitable banking, investment, lending, insurance, and wealth-management solutions. The role focuses on customer acquisition, relationship deepening, portfolio growth, service quality, and compliance with applicable banking regulations.

Key Responsibilities

• Acquire new NRI customers and build long-term relationships with them.
  
• Manage and grow an assigned portfolio of NRI customers.
  
• Understand customers' financial goals and recommend appropriate banking and investment solutions.
  
• Handle NRI accounts, including NRE, NRO, FCNR and other applicable products.
  
• Generate business through deposits, investments, loans, remittances, insurance and other financial products.
  
• Identify cross-selling and up-selling opportunities within the existing customer portfolio.
  
• Coordinate with internal teams to ensure timely resolution of customer queries and service requests.
  
• Maintain regular communication with NRI customers through calls, emails, virtual meetings and other approved channels.
  
• Support customer onboarding, documentation and KYC requirements in accordance with applicable regulations.
  
• Ensure compliance with NRI banking, FEMA, AML, KYC and internal bank policies.
  
• Monitor portfolio performance, customer engagement and revenue generation.
  
• Maintain accurate customer records and update CRM systems regularly.
  
• Conduct periodic portfolio reviews and identify opportunities for relationship deepening.
  
• Coordinate with product specialists, wealth managers, credit teams and operations teams where required.
  
• Handle customer complaints professionally and ensure timely resolution.
  
• Participate in NRI-focused campaigns, customer acquisition drives and relationship-building initiatives.
  

Key Performance Indicators (KPIs)

• NRI customer acquisition
  
• Growth in deposits and CASA balances
  
• Portfolio revenue and profitability
  
• Investment/AUM growth
  
• Loan business generated
  
• Cross-sell and product penetration
  
• Customer retention and engagement
  
• Service request/complaint resolution
  
• Compliance and KYC adherence
  
• Achievement of assigned business targets
  

Required Qualifications

• Graduate degree in any discipline from a recognized university.
  
• MBA/PGDM in Finance, Marketing or related field will be an advantage.
  
• Relevant banking, financial-services or relationship-management experience preferred.
  

Required Experience

• 2–6 years of experience in banking, financial services, wealth management or relationship management.
  
• Experience handling NRI customers or NRI banking products will be preferred.
  
• Candidates with experience in CASA, investments, loans, insurance or wealth products may also be considered.
  

Required Skills

• Strong relationship-management and customer-service skills.
  
• Good knowledge of banking and financial products.
  
• Understanding of NRI banking products and regulations.
  
• Strong sales and business-development abilities.
  
• Excellent communication and interpersonal skills.
  
• Ability to identify customer needs and provide appropriate solutions.
  
• Good negotiation and presentation skills.
  
• Ability to work with targets and manage a customer portfolio.
  
• Proficiency in MS Office and CRM systems.
  
• Strong attention to documentation and compliance requirements.
  

Key Competencies

• Customer Centricity
  
• Relationship Building
  
• Business Development
  
• Sales Orientation
  
• Financial Product Knowledge
  
• Communication
  
• Problem Solving
  
• Compliance Awareness
  
• Portfolio Management
  
• Team Collaboration
  

Compensation

Salary: As per company standards and candidate experience
Incentives: Performance-based incentives as applicable

Employment Type

Full-time

Ideal Candidate Profile

The ideal candidate should have strong relationship-management and sales skills, a customer-first approach, and an understanding of banking and financial products. Prior experience handling NRI clients, NRE/NRO accounts, remittances, investments or wealth-management products will be an advantage.