Walk-in || Non Voice Customer Service Executive

Non-Voice Process | Chat Support | Email Support | Customer Support Executive

Job Description :

We are hiring enthusiastic and customer-focused candidates for the Non-Voice Process. Candidates will be responsible for handling customer queries through chat, email, and other written communication channels.

Roles and Responsibilities:

Handle customer queries through chat and email.

Provide accurate information and effective solutions to customer concerns.

Respond to customer requests within the defined turnaround time (TAT).

Maintain customer satisfaction through professional written communication.

Update customer information and maintain records in the system.

Follow company policies, quality standards, and process guidelines.

Coordinate with internal teams to resolve customer issues.

Eligibility Criteria:

Freshers and experienced candidates can apply.

Good written English communication skills.

Basic computer knowledge and typing skills.

Ability to multitask and work in a target-driven environment.

Willingness to work in rotational shifts, including night shifts, if required.

Minimum qualification: Intermediate/Graduation, as per process requirements.

Walkin location : 7th Floor, Sutherland, Divyasree building, Manikonda Hyderabad, Telangana 500089