Walk-in || Noc Manager

Job Description Head of Network Operations (NOC)

Company: Nextra Communications
Location: Delhi NCR
Employment: Full-time
Experience: Preferably 10+ years in ISP/telecom networking, including 3+ years managing network operations and teams.

Role Overview

The NOC Head will own network availability, service performance, incident resolution and the operational readiness of Nextra’s network. The role requires a technically strong leader who can troubleshoot complex issues, develop the team and build processes that support scale.

The candidate must take ownership of customer service restoration across Nextra’s network, upstream providers and last-mile partners.

Key Responsibilities

1. Network operations and service availability

• Lead 247 NOC operations, including shift coverage, monitoring, escalation and handovers.
• Own network uptime, latency, packet loss, utilisation and customer SLA performance.
• Monitor backbone, upstream, peering, access and last-mile connectivity; identify risks before they affect customers.
• Maintain redundancy, failover readiness and capacity planning across critical links and equipment.

2. Technical leadership and troubleshooting

• Lead troubleshooting of BGP, OSPF, routing, switching, VLAN, optical-link and customer connectivity issues.
• Manage IP addressing, subnetting, IPv4/IPv6, ASN resources and routing policies.
• Diagnose route instability, asymmetric routing, congestion, intermittent packet loss and performance degradation.
• Review network designs, configurations and production changes for reliability, security and scalability.
• Maintain configuration backups and tested recovery procedures.

3. Incident management and customer communication

• Take command of major outages and coordinate NOC, field engineers, upstream carriers and last-mile partners.
• Ensure prompt acknowledgement, accurate updates and clear ownership until service restoration.
• Produce root-cause analyses and drive corrective actions to prevent repeat incidents.
• Work with CRM and account teams on customer escalations and recurring service issues.

4. Monitoring, processes and automation

• Strengthen network monitoring using platforms such as LibreNMS, PRTG, Zabbix or equivalent.
• Implement actionable alerts, ticket workflows, escalation matrices and operational dashboards.
• Develop SOPs for provisioning, troubleshooting, maintenance, change control and disaster recovery.
• Automate repetitive monitoring, configuration checks and reporting where practical.
• Maintain accurate network diagrams, circuit inventories, IP records and vendor escalation contacts.

5. Service delivery and partner management

• Work with feasibility, procurement and deployment teams to ensure technically sound service delivery.
• Establish acceptance checks for new circuits, including bandwidth, latency, packet loss, routing and failover.
• Review carrier and last-mile partner performance; escalate repeated failures and track corrective actions.
• Ensure completed installations are properly documented and handed over to the NOC.

6. Team leadership and operational governance

• Recruit, train and mentor NOC engineers; build troubleshooting capability across shifts.
• Set measurable responsibilities, review performance and establish accountability.
• Coordinate with management on network investment, operational costs and growth readiness.
• Maintain network security controls, access discipline and applicable telecom compliance records.

Required Skills and Experience

• Strong experience with enterprise ILL services and ISP network operations.
• Hands-on expertise in BGP, OSPF, TCP/IP, VLANs, STP, LACP, QoS and routing policies.
• Experience with routers and switches from vendors such as Cisco, Juniper, MikroTik or equivalent.
• Practical understanding of fibre connectivity, optical diagnostics and last-mile dependencies.
• Experience with SNMP, syslog, traffic analysis, monitoring and ticketing systems.
• Proven ability to manage major outages, enterprise escalations and technical teams.
• Strong documentation, communication and cross-functional coordination skills.

Preferred Qualifications

• B.E./B.Tech in Electronics, Telecommunications, Computer Science or equivalent practical experience.
• CCNP/JNCIP or equivalent knowledge; CCIE/JNCIE would be an advantage.
• Exposure to MPLS, IPsec, SD-WAN, DDoS mitigation and Python/Ansible automation.

Key Performance Measures

• Network availability and customer SLA achievement.
• Mean time to detect, acknowledge and restore service.
• Reduction in repeat incidents and ageing tickets.
• Timely closure of root-cause corrective actions.
• Successful provisioning, change execution and failover testing.
• Team readiness, documentation quality and partner performance.