Walk-in || Network Engineer

We are looking for immediate joiners with L1-level experience in Network Support, Network Administration, or Network Engineering. Candidates must have hands-on experience in Wireless Networking, Routing & Switching, and a good understanding of Wireless concepts.

Required Skills

• 2+ years (L1 level) experience in:
• Network Support
• Network Administration
• Network Engineering
• Strong understanding of:
• Wireless Networking
• Routing & Switching
• Hands-on experience with:
• Wireless LAN (WLAN) technologies
• Network troubleshooting and support
• Cisco networking devices
• CCNA certification preferred, especially:
• CCNA Wireless (or equivalent Wireless Networking knowledge)
• CCNA Routing & Switching

Role & responsibilities

• Monitors client infrastructure and solutions.
• Identifies problems and errors prior to or when they occur.
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Investigates first line incidents assigned and identifies the root cause of incidents and problems.
• Fulfils approved requests following agreed procedures.
• Provides telephonic or chat support to clients when required.
• Executes approved maintenance activities including patching and configuration changes.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Proactively identifies opportunities for work optimization.
• Updates existing knowledge articles or creates new ones.
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Required experience:

• Entry-level experience or completion of the relevant intern program.
• Entry-level experience with troubleshooting and providing the support required in network / DATA center / systems / storage administration and monitoring Services within a medium to large ICT organization.
• Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, DATA Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).

Preferred candidate profile

Preferred candidate profile