Walk-in || Mphasis Walk-In! International Voice - 8th Oct in Bangalore

Greetings from Mphasis!!

We have a Walk in drive scheduled on 8th October 26 in Bangalore Location for Customer Support Officer role. (International Voice Process).

Interview Location: Mphasis, 4th Floor, Bagmane World Technology Center, WTC4, KR Puram, Marathahalli Outer Ring Road, Mahadevapura, Bangalore 560048

Time - 10:00am - 1:30pm

IMMEDIATE JOINERS ONLY

Must have original soft copy of all the education and work-related documents without any issues.

Job Summary
- Handle Inbound and Outbound calls
- Coordinating with Operations and other support functions for any help related on calls
- Follow the guidelines set out for calls handling
- All the KPI/KRAs assigned to be met

Skills required:
- Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.
- Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.
- Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.
- Flexible to work in rotational and night shift.

100% WORK FROM OFFICE

Years of experience needed - Minimum 6 in International Customer Service Voice