Walk-in || Motor Insurance Surveyor

Role & responsibilities

• Coordinate insurance claims for accident and repair vehicles received at the workshop.
• Liaise with insurance companies, surveyors and customers throughout the claim process.
• Verify insurance policies, coverage, claim eligibility and required documentation.
• Prepare and submit claim forms, estimates, photographs and supporting documents to insurers.
• Coordinate with the Service Advisor, Bodyshop, Workshop and Billing teams for smooth claim processing.
• Follow up with surveyors for vehicle inspection, approvals and repair authorizations.
• Track claim status and ensure timely approval and settlement of insurance claims.
• Communicate claim updates, approvals, deductions and customer liabilities clearly to customers.
• Maintain accurate records of claims, approvals, invoices, settlements and pending cases.
• Ensure compliance with insurance company guidelines and dealership processes while maintaining high customer satisfaction.

Preferred candidate profile

• Graduate in Any Degree / Insurance / Automobile with 2-5 years of experience in motor insurance claims or automotive workshops.
• Experience with car dealerships, authorized workshops, body shops or insurance companies is preferred.
• Strong knowledge of motor insurance claims, surveyor coordination, claim documentation, approvals and settlements.
• Excellent customer handling, communication, follow-up and coordination skills, with good knowledge of MS Office/CRM.