Walk-in || Monitoring cum EOD/BOD Operations Support_ Chennai

Job Description

Digital Transaction Monitoring & EOD Operations Executive

Job Purpose

To monitor digital banking transactions and to assist in End-of-Day (EOD) activities for Tamilnad Mercantile Bank Ltd, ensuring timely identification of transaction failures, reconciliation issues, service disruptions, and customer-impacting incidents. The role involves proactive monitoring, incident escalation, reporting, and coordination with internal technology, operations, and business teams.

Key Responsibilities

A. Digital Transaction Monitoring

• Continuously monitor transaction flow across:
• UPI
• IMPS
• NEFT
• RTGS
• Mobile Banking
• Internet Banking
• ATM & Debit Card transactions
• Payment Gateway transactions
• NACH and CTS transactions
• Loan Origination System APIs
• Finacle CBS interfaces and middleware platforms
• Monitor transaction success/failure ratios and identify abnormal transaction trends.
• Detect transaction drops, timeout issues, interface failures, duplicate transactions, and settlement exceptions.
• Monitor NPCI, CBS, middleware, switch, and payment channel alerts.
• Escalate service interruptions and transaction failures as per defined escalation matrix.
• Coordinate with vendors, application teams, and business users for issue resolution.
• Ensure timely restoration of critical banking services.
• Daily Digital Channel Health Report.
• Log the issues in ITSM Ticketing too
• Transaction Monitoring Dashboard Updates.

B. End-of-Day (EOD) Monitoring Activities

• Assist the Bank EOD Officer for completion of CBS EOD/BOD activities.
• Verify successful completion of batch jobs and interfaces.
• Monitor reconciliation processes and settlement reports. Sending emails to Stakeholders.
• Validate end-of-day transaction posting status.
• Track pending, rejected, or failed transactions.
• Escalate unresolved exceptions before business day closure.
• Generate daily EOD operational reports.
• Escalate the issues as per the escalation matrix shared.
• Log the issues in ITSM Ticketing tool.
• EOD Completion Report.
• Shift Handover Report.

Required Skills

Technical Skills

• Understanding of Digital Banking Channels.
• Knowledge of payment systems (UPI, IMPS, NEFT, RTGS,NACH,CTS).
• Familiarity with Core Banking Systems (Finacle preferred).
• Knowledge of API and middleware monitoring.
• Experience with transaction monitoring dashboards.
• Basic SQL/database query skills.
• Basic AIX skills.

Functional Skills

• Banking operations knowledge.
• Incident management.
• Root cause analysis and reporting.

Shift Requirement

• 24x7 rotational support.
• Availability during:
• EOD/BOD processing from 9pm till 6am / closure.
• Month-end closure
• Quarter-end closure
• Financial year-end activities
• Regulatory reporting periods

Security & Compliance Requirements

• Mandatory background verification of outsourced personnel.
• Execution of NDA and confidentiality agreements.
• Access granted strictly on role-based access controls (RBAC).
• Compliance with RBI outsourcing guidelines, ISMS policies, cybersecurity policies, and audit requirements.
• No sharing, downloading, or retention of customer data outside approved systems.

Deliverables Expected from Vendor

1. Dedicated skilled resources for 24x7 transaction monitoring.
2. Daily transaction health and exception reports.
3. Assist for EOD / BOD / Night shift activities.
4. Incident management and escalation support.
5. Monthly SLA and performance reports.
6. Resource backup during leave, attrition, or absences.