Walk-in || MHC Coordinator/ Patient Relations officer

Role & responsibilities:

• Coordinate patient appointments, registration, and scheduling for MHC/health check-up services.
• Welcome patients and guide them through the complete health check-up process.
• Verify patient details, documents, consent forms, and required medical records.
• Coordinate patient movement across laboratory, radiology, ECG, imaging, consultation, and other departments.
• Ensure all prescribed investigations are completed within the scheduled time.
• Follow up with respective departments for pending investigations and reports.
• Coordinate with doctors and clinical teams for consultations and medical review.
• Handle patient queries and provide timely information regarding procedures, reports, and timelines.
• Prepare and verify billing details based on the applicable MHC package and services availed.
• Coordinate with the billing team for bill generation, corrections, payment collection, and receipts.
• Coordinate corporate/cash/credit billing requirements as applicable.
• Track all investigation results and ensure reports are received from concerned departments.
• Verify that all reports are complete, accurate, and mapped to the correct patient.
• Coordinate with doctors for final review and completion of MHC reports.
• Compile and arrange investigation reports and final health check-up reports.
• Coordinate printing, scanning, emailing, or physical dispatch of completed reports.
• Maintain records of reports dispatched and follow up on pending reports.
• Coordinate with corporate clients/HR teams regarding patient schedules, completion status, and report dispatch.
• Maintain daily records of patient visits, completed health check-ups, billing, pending investigations, and report dispatch.
• Prepare daily, weekly, and monthly MIS reports as required by management.
• Maintain patient confidentiality and ensure proper handling of medical records.
• Address patient concerns and coordinate with concerned departments for timely resolution.
• Follow up on pending cases until the complete MHC process is closed.
• Ensure smooth end-to-end coordination from patient registration to final report dispatch.