Walk-in || Merchandising Item Planning & Master Data Analyst

TCS is hiring for Merchandising Item Planning & Master Data Analyst

Roles- Analyst, SME, Team Lead & Delivery Manager.

Please share your resume at [email removed]

Industry - Retail

Experience - 3- 15 Years

Qualification - Minimum 15 years of regular, full-time education (10 + 2 + 3)

Shift- Rotational 24/7

Job Description for Analyst

The Item Planning & Master Data Analyst is responsible for managing the end-to-end product lifecycle across Kroger systems, ensuring accurate item setup, maintenance, sellability, data quality, and store support. The role requires strong analytical skills, attention to detail, and the ability to collaborate with cross-functional teams to support merchandising and eCommerce operations.

Key Responsibilities

• Manage the complete lifecycle of product master data, including item setup, maintenance, attribute management, sellability, and data governance.
• Create, maintain, and update item records while ensuring data accuracy and compliance with business standards.
• Process item maintenance requests, new item creation, and product attribute updates within defined SLAs.
• Support eCommerce and online sellability initiatives through timely item record updates and validations.
• Manage product delisting activities and coordinate with merchandising and planogram teams to ensure smooth execution.
• Investigate and resolve item setup and store support issues through ticket management and stakeholder coordination.
• Perform data validation and quality checks to ensure accuracy, consistency, and integrity of product information.
• Identify opportunities to improve systems, workflows, processes, and operational efficiency.
• Escalate risks and issues that may impact planogram execution, item availability, or business timelines.
• Prepare operational reports and track productivity, quality, and SLA performance metrics.

Job Description for DM-

Lead end-to-end service delivery for product master data, item setup, data governance, and store support operations. Drive operational excellence, client satisfaction, transformation initiatives, and business outcomes.

Key Responsibilities

• Own end-to-end service delivery across item setup, maintenance, sellability, store support, and data quality functions.
• Define delivery strategy, operational governance, and performance frameworks to achieve client and business objectives.
• Manage client relationships, stakeholder engagement, and executive-level reporting.
• Establish and monitor KPIs, SLAs, productivity, quality, and data governance metrics.
• Drive large-scale transformation, automation, and process optimization initiatives.
• Ensure effective risk, compliance, audit, and issue management across operations.
• Oversee capacity planning, financial performance, resource utilization, and delivery governance.
• Lead continuous improvement programs focused on accuracy, efficiency, and customer experience.
• Sponsor talent development, succession planning, and capability-building initiatives.