Walk-in || Mega Walkin Interview For OTC Collection Process with SAP Tool

Role & responsibilities

• Make outbound collection calls to customers regarding overdue invoices and outstanding balances.
• Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.
• Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.
• Investigate and resolve payment delays, disputes, and deduction issues.
• Maintain accurate documentation of all customer interactions in ERP/collection tools.
• Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.
• Meet collection targets, DSO goals, and productivity metrics.
• Escalate high-risk delinquent accounts as per defined procedures.
• Provide excellent customer service while maintaining a professional collection approach.
• Ensure compliance with company policies and client-specific requirements.

Qualifications

• 3-7 years of experience in OTC Collections / Accounts Receivable.

Required Skills

• Strong experience in international voice process (inbound and outbound calling).
• Excellent verbal and written communication skills in English.
• Good negotiation and customer handling skills.
• Knowledge of Accounts Receivable, Collections, Aging Reports, and Dispute Management.
• Ability to work with ERP systems such as SAP, or similar platforms.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and Outlook.

Preferred Skills

• Experience in handling customer disputes and negotiations.

Equal Opportunity Statement

HCLTech is committed to diversity and inclusivity in the workplace.