Walk-in || Mega-Walkin drive at HCLTech For Customer Service Representative (CSR)

Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 12 & 13TH August

Walkin Date: 12th & 13th August

Timing: 10 AM to 2 PM

Location: ETA 1, Sandhiya Infocity, Navallur.

HR Name: Suryapriya.T

We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and billing.
• Assist members, patients, providers, and healthcare facilities with account-related concerns.
• Verify member information and accurately document customer interactions in the system.
• Resolve customer issues efficiently while adhering to company policies and healthcare regulations.
• Escalate complex concerns to the appropriate department when necessary.
• Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy requirements.
• Meet established quality, productivity, and customer satisfaction targets.
• Stay updated on healthcare policies, procedures, and account-specific guidelines.
• Provide accurate information and educate customers on available healthcare services and programs.

Qualifications

• College Graduate / Undergraduate (BPO experience is required)
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Basic computer proficiency and ability to navigate multiple systems.
• Ability to work in a fast-paced environment.
• Strong attention to detail and organizational skills.

Required Skills

• Customer Service Representative (CSR) (Voice Process)

Preferred Skills

• Experience in healthcare customer service

Pay range and compensation package

Experience: 1 to 4 yrs

Shift: US Shift (Night Shift)