Walk-in || Mega walkin Customer service Associate

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Role & responsibilities

• Handle inbound and outbound calls from UK customers.
  
• Understand customer concerns and provide appropriate resolutions.
  
• Follow standard operating procedures and maintain call quality.
  
• Accurately document customer interactions in the CRM/system.
  
• Meet defined quality, productivity, and customer-service targets.
  
• Escalate complex issues to the appropriate team when required.
  
• Maintain professional communication and UK customer-service standards.
  
• Adhere to company policies, data-protection requirements, and attendance guidelines.
  

Requirements

• Excellent spoken English and communication skills.
  
• Comfortable communicating with UK customers over the phone.
  
• Good listening, problem-solving, and interpersonal skills.
  
• Basic computer knowledge and ability to work with CRM applications.
  
• Prior experience in international voice/BPO/customer support is preferred.
  
• Freshers with strong English communication skills may also be considered.
  

Shift & Work Schedule

• UK business process
  
• Rotational shifts, based on business requirements.
  
• Rotational weekly offs; weekends may be working days.
  
• Candidates should be comfortable working different shift timings.
  

What We Offer

• Competitive salary and incentives, depending on experience.
  
• Training and process-specific onboarding.
  
• Career growth opportunities in international customer support.
  
• Professional work environment.
  

• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Firstsource Solutions Limited