Walk-in || Mega Walk- in drive | Travel Agent | Etraveli Group

Job Description :

• We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced customer service environment.
• You would be working on schedule changes bookings to a minimum of 30 PNRs a day.
• Handling Calls /Chats of Customers & Supplier queries (Schedule Change Bookings)
• Reporting to the Team Leader to achieve goals and KPIs
• Responsible for checking all queues of a schedule change and contacting Airlines to check for alternate options.
• Following up on the flight reservations, contacting the customer to share options available for the rescheduled flight.
• Handle misconnections and get the flights confirmed by the Airlines.
• Multi-tasking and ready to adapt to new situations and challenges or role reversal.

Requirements:

• Minimum 1 year of experience in the customer service industry
• Knowledge of the Travel Industry would be a plus
• Good written and verbal communication.
• Ability to work in different shifts (Includes night shift)
• Self-learning and being able to take initiative are very important.
• Should possess strong critical and analytical skills.
  

Interested candidates Kindly, share your CV's on below details

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Email Id- [email removed]

Refer your friends who would be interested for this job role. OR feel free to walk in for the interview on the below mentioned address.

Address: Etraveli India Pvt Ltd, Raiaskaran Tech Park, 6th Floor, Tower 1, Near Sakinaka Metro Station, Andheri Kurla Road, Mumbai-400072