Walk-in || Mega Walk-in Drive For Fraud and Disputes Process

Job Summary:

We are looking for a Fraud & Disputes Associate with at least 6 months of experience in handling fraud investigations, transaction disputes, chargebacks, and payment-related issues. The candidate will be responsible for reviewing customer transactions, identifying suspicious activity, investigating disputes, and ensuring timely resolution in accordance with company policies and regulatory requirements.

Key Responsibilities

• Investigate and resolve fraudulent transactions and customer disputes.
• Review transaction details and identify suspicious or unusual activity.
• Handle chargebacks, transaction disputes, card/payment fraud, and unauthorized transactions.
• Analyze customer claims and supporting documents to determine the appropriate resolution.
• Coordinate with internal teams such as Risk, Compliance, Payments, Operations, and Customer Support.
• Maintain accurate records of investigations, decisions, and case outcomes.
• Meet defined SLA, productivity, quality, and turnaround-time targets.
• Follow company policies, fraud-prevention procedures, and applicable regulatory guidelines.
• Escalate high-risk or complex cases to the appropriate team.
• Identify recurring fraud patterns and assist in improving fraud-prevention processes.

Required Skills & Qualifications

• Minimum 6 months of experience
• Freshers are not Eligible
• Experience in banking, fintech, payments, cards, or financial services is preferred.
• Basic understanding of fraud detection, chargebacks, disputes, and transaction monitoring.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Ability to analyze transaction data and supporting documentation.
• Good attention to detail and ability to work under deadlines.
• Basic knowledge of MS Excel and case-management tools is an advantage.
• Ability to work independently as well as in a team.

Preferred Candidate

Candidates with experience in banking operations, credit/debit card disputes, chargebacks, payment fraud, transaction monitoring, will be preferred.

Work Location Hyderabad
Contact Details

HR Name: Naaz

Phone: [phone removed]

Email: [email removed]

Important Note

• Candidates should mention HR Naaz when scanning the QR code at the office.
• Candidates should also mention HR Naaz on top of their resume.

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