Walk-in || Mega Walk-in Drive at Intouch CX International Chat Process

Mega Walk-in Drive at Intouch CX International Chat Process (Experienced )

Role & responsibilities-

Customer Support via Chat:
Handle inbound chat queries from international customers.
Provide accurate information about products, services, orders, refunds, or technical issues.
Ensure prompt and professional responses.
Typing and Communication:
Maintain a typing speed of at least 35 Words Per Minute (WPM) with good accuracy.
Communicate clearly and grammatically in English.
Use pre-approved scripts or customize responses based on the situation.
Problem Solving:
Understand the customers concern and offer a suitable solution.
Escalate complex issues to seniors or relevant departments when needed.
Compliance & Quality:
Follow company policies and procedures.
Meet KPIs like response time, resolution rate, CSAT (Customer Satisfaction Score), etc.

Shift Flexibility:-
Work in rotational shifts, especially night shifts due to international time zones.
Adhere to break schedules and login/logout times.

Skills Required:
Typing Speed: Minimum 35 WPM, preferably with high accuracy (90%+).
Excellent written English (grammar, spelling, tone).
Familiarity with computers, web browsers, and chat software .

Work Location:
Building No. 16, Raheja Mindspace IT Park, Inorbit Mall Rd, Mindspace, Vittal Rao Nagar, HITEC City, Hyderabad, Telangana 500081
Work Mode: Onsite only (this is not a remote role)

Interested candidates can:

Email your resume to:

[email removed] (OR) [phone removed]

Call OR Mail your resume to for a quick Response.

Don't Forget to write HR Vikas on your resume

Disclaimer:

IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask for payment, or request financial or banking information during the recruitment process. We communicate only through official IntouchCX channels. If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or be an IntouchCX employee, please report it immediately through our official website for review and verification. By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.