Walk-in || Mega Hiring For International voice process

Greetings from Sutherland!!!

We are hiring candidates for International Voice Process.

Job Criteria:

1) Excellent verbal communication skills.

2) Minimum 1 Year of experience in an International BPO.

3) Freshers with Excellent communication skills.

4) Should be available to join us immediately.

5) Ability to handle real-time International voice calls.

Role & responsibilities :

1) Be the primary point of contact for our Business-to-Business customers through Voice.

2) Provide timely, accurate, and professional support.

3) Take full ownership of each interaction with proactive problem-solving and excellent customer service.

4) Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.

5) Maintain customer records and call documentation in our systems with precision.

6) Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.

7) Suggest process improvements and flag recurring customer issues through proper channels.

Selection Process:

1) HR Interview (Walk In)

2) SD Panel Interview

3) Voice Assessment

Shift Timings & Off: 5-days work, week with rotational shifts Predominantly night shifts

Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings.

Work Location: 7th Floor, North Wing DivyaSree TechRidge, Block P2, Manikonda, Hyderabad, Telangana 500104

Interested Candidates are requested to walkin with their resumes, mentioning "HR DIVYA" at the top of the resume

Alternatively, you can send your resume to [phone removed] Divya Whats app number