Walk-in || Max Patparganj : Walk-in Interview - Front Office IPD/OPD

1. Front Office Patient Experience

a) Improve customer experience at FO IMRB scores)

b) Reduce customer complaints

c) Provide resolution of customer issues

d) Maintain correct decorum and behaviour while interacting with customer

2. Internal administration

a) Effectively manage Admission/Discharge/PHP/OPD/ TPA and other process

b) Appointment booking/rescheduling/cancellation

c) Quick and error free registration and bill generation

d) Accurate information sharing with attendant and patients related to charges, discounts, billing, documentations and services

e) Counseling of patient or attendant

f) Capturing accurate information related to customer/patients in HIS

g) Timely report delivery to customer

h) Handling TPA related queries, approval and discrepancies

i) Ensure to provide estimates for admitted / non admitted CASH/ CORP/TPA patients

j) Managing collection outstanding and discounts

k) Bed Management for admitted / non admitted patients

l) Ensure timely and accurate submission of deposited cash/cheque/drafts/credit slips to Finance with scroll

m) Follow Cash / Credit / Corporate billing /discount instructions

n) Ensure total familiarity with all instructional manuals and operating procedures applicable to the role

o) Handle hospital information system efficiently

p) Complete awareness about Disaster Management Program (DMP)

q) Comply with the service quality process, environmental & occupational issues & policies of the respective area

r) Comply with patient safety policy

s) Reduce or highlight revenue leakage or any pilferage

1. Service Culture

a) To be well groomed, punctual and adhere to company policies & practices

1. Skilling & Training

a) Ensure participation & certification in all training

1. Compliance & Internal controls

Strong adherence of cash handling process