Walk-in || Major Incident Manager

Job Title: Major Incident Management

Experience: 6-15 Years

Interview Mode: Face2Face (Walk in Drive )

Interview Date: 26-Sep-26

Interview Location: TCS Chennai One IT SEZ, Module-4, 3rd Floor, South Block, Thoraipakkam, Chennai - 600097

Important Note: Before applying, please read the Job Description carefully and thoroughly to ensure your experience and skills match the requirements mentioned below.

Note : Ex Employees are not considerable 

Interested candidates can share their updated CV at: [email removed]

Job Summary

We are seeking an experienced Major Incident Manager (MIM) with 6+ years of experience in IT Service Management and Incident Management. The ideal candidate should have strong expertise in managing critical incidents, driving service restoration, coordinating cross-functional teams, and ensuring adherence to ITIL best practices.

Mandatory Skills

Major Incident Management (P1/P2)

ITIL Service Management

Incident & Escalation Management

Stakeholder Communication

Service Restoration & Coordination

Root Cause Analysis (RCA)

Problem Management

Change Management Awareness

SLA & Service Operations Management

ServiceNow / Remedy / ITSM Tools

Key Responsibilities

• Lead and manage Major Incident bridges for high-priority (P1/P2) incidents.
• Coordinate with technical teams, vendors, and stakeholders to restore services within SLA.
• Drive incident resolution through effective communication and escalation management.
• Conduct incident triage, impact assessment, and prioritization.
• Provide timely updates to business stakeholders and leadership teams.
• Ensure end-to-end ownership of major incidents until service restoration.
• Organize and facilitate Post Incident Reviews (PIR) and Root Cause Analysis (RCA).
• Identify recurring issues and collaborate with Problem Management teams.
• Generate incident reports, dashboards, and service improvement recommendations.
• Ensure compliance with ITIL Incident and Major Incident Management processes.

Thanks & Regards,

RITESH RAVI

HR Talent Acquisition Group || TCS NOIDA ||

Mail to: - [email removed]

TATA CONSULTANCY SERVICES ||Website: http://www.tcs.com ||