Walk-in || Lead - HR Specialist (ARC )

L3: Lead HR Specialist (ARC)

Position Purpose

Manages specialized, complex HR inquiries and escalated employee cases. This role

requires deeper policy interpretation, investigative problem-solving, and a strong

understanding of compliance and regulatory frameworks.

Key Responsibilities

• Advanced Case Management: Investigate and resolve highly escalated or complex

employee issues regarding FMLA, ADA accommodations, benefits disputes, and

intricate payroll corrections.

• Employee Relations Support: Handle sensitive employee relations concerns and

ethics escalations with strict confidentiality and objective judgment.

• Cross-Functional Collaboration: Partner directly with HR Business Partners

(HRBPs), legal teams, and corporate payroll/benefits stakeholders to resolve

systemic or high-risk issues.

• Knowledge Sharing: Provide real-time guidance, technical policy support, and

informal mentorship to L1 Helpdesk Associates to upskill the front-line team.

• Compliance Oversight: Monitor processes to ensure absolute compliance with

federal, state, and local labor regulations, minimizing institutional risk.

Experience in Years

• Total Experience: 4 to 5 years of professional experience.
• Domain-Specific Experience: Minimum 45 years of specialized experience within

an HR Shared Services (HRSS), HR Operations, or an HR Generalist environment.

Ideal Candidate Experience & Profile

• Subject Matter Specialist: The ideal candidate has moved past basic customer

service and has focused deeply on HR delivery, processing complex leaves or

resolving intricate backend payroll mismatches.

• Analytical Investigator: They are detail-oriented individuals who enjoy digging into

policy documents, historical audit trails, and employment laws to find compliant

solutions to grey-area problems.

• The De-escalator: They possess advanced communication skills tailored for

conflict resolution, capable of calming down highly frustrated employees or

managers over the phone or email.

• Peer Mentor: They are natural knowledge-sharers who enjoy helping newer

associates master policy rules and system workflows.

Required Skills & Qualifications

• Subject Matter Expertise: Deep, practical knowledge of leave administration

(FMLA/ADA), employee relations practices, and regional labor laws.

• Communication: Highly polished, empathetic communication skills; proven ability

to manage emotionally charged situations and defuse conflict.

• Analytical Skills: Strong root-cause analysis and documentation skills, ensuring all

compliance-sensitive cases are legally airtight.

• Technical Proficiency: Hands-on experience working with advanced enterprise

HRIS tools (e.g., Workday, SAP, ServiceNow, or Oracle).

Interested candidates can share their resume to [email removed]

or connect via DM.

Name: Dhanalakshmi

Contact No: [phone removed]

Interview Mode : Virtual Interview

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