Walk-in || Laptop Support Engineer

Role & responsibilities

• Diagnose and troubleshoot laptop hardware and software issues.
• Install and configure Windows operating systems and required drivers.
• Perform OS troubleshooting, system formatting, software installation, and basic configuration.
• Troubleshoot common issues related to boot failure, blue screen, overheating, slow performance, and system crashes.
• Perform laptop testing and quality checks after repair.
• Follow standard repair, testing, and safety procedures.
• Maintain proper records of devices received, repaired, tested, and dispatched.
• Escalate complex hardware or motherboard-level issues to senior engineers.
• Ensure assigned devices are completed within the defined turnaround time (TAT).
• Handle laptops and components carefully to prevent physical or ESD-related damage.

Preferred candidate profile

• Basic knowledge of computer/laptop hardware.
• Understanding of Windows operating systems.
• Basic troubleshooting skills for hardware and software issues.
• Knowledge of RAM, SSD/HDD, motherboard, processor, battery, display, keyboard, and other laptop components.
• Basic knowledge of device drivers and BIOS/UEFI.
• Good problem-solving and analytical skills.
• Ability to identify hardware faults using standard troubleshooting methods.
• Basic knowledge of networking such as LAN, Wi-Fi, IP address, and connectivity troubleshooting is an advantage.
• Good communication and teamwork skills.