Walk-in || Kotak Mahindra Bank | Affluent Blended Process | Inbound Calls & Email

Roles and Responsibilities

• Handle customer queries via email, chat, and phone calls with empathy and professionalism.
  
• Provide accurate and timely resolutions to customers' issues through effective communication skills.
  
• Utilize blended process knowledge to resolve complex customer complaints efficiently.
  
• Maintain a high level of productivity while ensuring excellent customer service standards.
  
• Collaborate with team members to achieve sales targets and improve overall performance metrics.
  

Desired Candidate Profile

• 1-5 years of experience in BPO/Call Centre environment or related field (preferably from banking background).
  
• Strong understanding of affluent blended processes, including email support, semi voice processing, and chat support.
  
• Excellent communication skills for handling inbound calls, emails, and chats effectively.
  
• Ability to work on rotational shifts as per business requirements.

Perks and Benefits

• Monthly Incentives
• Health insurance
• Retirement plans
• Performance bonuses