Walk-in || Key Accounts Manager

Key Account Manager Non-IT Recruitment

Company: CIEL HR
Location: Bangalore
Work Mode: Work from Office 5 Days
Experience: 23+ Years
Notice Period: Immediate Joiners / Candidates who can join within 015 days
Designation: Key Account Manager

About the Role

We are looking for a dynamic and client-focused Key Account Manager – Non-IT Recruitment with experience in recruitment, client management, or account management.

The ideal candidate will be responsible for managing key client relationships, understanding hiring requirements, driving recurring business, ensuring recruitment delivery, and identifying opportunities for account growth. The role will involve regular client interaction and close coordination with internal recruitment teams.

Key Responsibilities

• Build and maintain strong, long-term relationships with key clients.
• Stay connected with clients regularly to understand current and upcoming hiring requirements.
• Conduct face-to-face client meetings to understand active requirements, business needs, and identify new opportunities.
• Work closely with clients to generate active and recurring Non-IT recruitment requirements.
• Act as the primary point of contact for assigned accounts and ensure a high level of client satisfaction.
• Coordinate effectively between clients, recruiters, and internal managers to ensure smooth execution and timely closure of requirements.
• Monitor recruitment progress, candidate pipelines, closures, and delivery timelines for key accounts.
• Drive account growth by identifying opportunities for upselling, cross-selling, and increasing business with existing clients.
• Track account performance, revenue, margins, retention, and overall account profitability.
• Ensure client retention through consistent engagement, quality service, and timely resolution of concerns.
• Handle client escalations and coordinate with relevant internal teams for quick and effective resolution.
• Prepare and track account performance reports, business growth metrics, and client engagement metrics.
• Develop a strong understanding of client businesses, hiring patterns, and workforce requirements.
• Work independently while ensuring effective coordination with recruitment and leadership teams.

Candidate Profile

• 2–3+ years of experience in recruitment, client management, key account management, or a related role.
• Candidates with prior experience as a Recruitment Team Lead and strong client-handling exposure can also be considered.
• Experience in Non-IT recruitment / staffing / recruitment services will be preferred.
• Strong experience in client relationship management and stakeholder management.
• Good understanding of recruitment processes, hiring requirements, and recruitment delivery.
• Strong communication, negotiation, presentation, and relationship-building skills.
• Comfortable conducting face-to-face meetings with clients.
• Ability to manage multiple clients, requirements, and priorities simultaneously.
• Strong business acumen with an understanding of revenue, margins, retention, profitability, and account growth.
• Ability to work independently and take ownership of assigned accounts.
• Strong coordination skills to work effectively with recruiters and internal teams.

Language Requirements

• English – Mandatory
• Hindi – Mandatory
• Candidates should be comfortable communicating with clients in both English and Hindi, verbally and in writing.

Why Join CIEL HR?

An opportunity to work in a highly client-facing role where you will be responsible for managing key accounts, strengthening client relationships, driving recurring business, expanding existing accounts, and contributing directly to business growth and outcomes.