Walk-in || Kannada - Customer Support Executive - Fresher Welcome

Company: Dr. Agarwals Eye Hospital
Role: Customer Support Executive – Voice Process
Location: Koramangala, Bengaluru
Employment Type: Full-Time
Work Mode: Work From Office

About the Role

Dr. Agarwal’s Eye Hospital is looking for enthusiastic and customer-focused candidates to join our Customer Support – Voice Process team at the Koramangala location.

The role involves interacting with customers/patients over the phone, understanding their queries, providing accurate information, and ensuring timely resolution or appropriate assistance.

Key Responsibilities

• Handle incoming and/or outgoing customer calls professionally.
• Understand customer/patient queries and provide appropriate resolutions.
• Provide information related to hospital services, appointments, and general queries.
• Maintain a polite, professional, and customer-friendly approach during every interaction.
• Record customer interactions and update the required details in the system.
• Escalate unresolved or complex queries to the appropriate team.
• Follow the defined process, communication standards, and customer service guidelines.
• Ensure a positive customer experience through effective communication and timely resolution.

Eligibility

• Freshers and candidates with relevant customer service/voice process experience can apply.
• Minimum qualification: Any Graduate.
• Good verbal communication skills are required.
• Candidates should be comfortable speaking with customers over the phone.
• Basic computer knowledge and ability to work with systems/applications.
• Candidates who are comfortable working from the Koramangala, Bengaluru office are preferred.
• Language Known : Kannada/Malayalam/Telugu/Hindi/Tamil any 2 preferred language

Skills Required

• Good communication and interpersonal skills.
• Active listening and problem-solving ability.
• Customer-focused approach.
• Patience and professionalism while handling customer queries.
• Basic computer and typing skills.
• Ability to work in a fast-paced environment.