Walk-in || Junior Service Desk Associate

Role description

Job Description

Job Summary:

As an Entry-Level Customer Support Associate, you will be the first point of contact for our valued customers. You will play a crucial role in ensuring that customers receive the assistance they need in a friendly and efficient manner. This role offers an opportunity for growth within our organization and the chance to make a positive impact on our customers' experiences.

Years of experience needed: - 0 – 2 years.

Key Responsibilities: -

1. Customer Interaction: Interact with customers via phone, email, chat, or other communication channels in a courteous and professional manner.

2. Issue Resolution: Identify and resolve customer inquiries, concerns, or issues promptly and effectively, ensuring customer satisfaction.

3. Product Knowledge: Develop a deep understanding of our products or services to provide accurate information and assist customers effectively.

4. Documentation: Maintain detailed and accurate records of customer interactions, including issues, resolutions, and follow-up actions.

5. Problem-Solving: Analyze customer problems, troubleshoot issues, and escalate complex cases to senior support staff when necessary.

6. Communication: Communicate effectively with other team members and departments to ensure seamless customer support and issue resolution.

7. Quality Assurance: Adhere to company policies and procedures to maintain high-quality standards of customer support.

8. Feedback: Gather and relay customer feedback and insights to the appropriate departments to improve products and services.

9. Continuous Learning: Participate in ongoing training and development programs to enhance your customer support skills and product knowledge

Qualifications: -

• High school diploma or equivalent (a bachelor's degree may be preferred but not required).
• Excellent communication skills, both written and verbal.
• Strong problem-solving and critical-thinking abilities.
• Ability to remain calm and professional under pressure.
• Customer-focused attitude and strong interpersonal skills.
• Basic computer skills and familiarity with customer support software (training will be provided).
• Willingness to work in a flexible schedule, including evenings, weekends, and holidays as needed.
• Previous customer service experience (preferred but not required).

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.Role & responsibilities

Preferred candidate profile