Walk-in || Job Opening For Senior Manager _ Tele-collections

MEGA WALK-IN DRIVE | SMFG INDIA

Senior Manager Telecollections | Chennai

SMFG India Credit Co. Ltd. is hiring experienced professionals for the position of Senior Manager – Telecollections.

Walk-In Date: 12th September 2026
Location: Chennai
Function: Retail Collections
Reporting to: VP – Rural Telecollections
Experience: 2+ years of relevant experience
Qualification: Graduate in any discipline
Language Requirement: Must be well-versed in any 2 South Indian languages

Key Responsibilities

• Manage, drive and monitor external telecalling vendors and internal telecalling teams.
• Lead a sizeable collections team, providing mentoring, coaching and periodic training.
• Implement and strengthen collections systems and processes, including ETC, ITC flows and B&P activities, ensuring audit readiness.
• Drive improvement in collections, bounce recovery and penal recovery while ensuring costs remain aligned with revenues.
• Monitor and continuously improve Customer Verification, Payment Processing, Delivery and Billing metrics.
• Monitor collections processes handled by external telecalling vendors and internal telecalling teams, particularly bounce, penal recovery and cash reconciliation activities.
• Drive effective portfolio segmentation to maximize collection revenues.
• Deliver business targets communicated by Strategy and NCM.
• Build and maintain strong relationships with customers and external telecalling vendors.
• Coordinate with cross-functional teams including Sales, Collections, Fraud, Risk and Central Teams.
• Identify and implement innovative solutions to improve existing processes and team productivity.
• Focus on employee retention, development, engagement and capability building.
• Drive continuous process and quality improvements.
• Ensure strong corporate governance, regulatory compliance and adherence to the management model.

Candidate Profile

• Graduate in any discipline.
• 2+ years of relevant experience in collections/telecollections or a related function.
• Strong experience in team handling and collections operations.
• Must be proficient in any 2 South Indian languages.
• Strong communication, people-management and stakeholder-management skills.
• Ability to manage external vendors and drive business/collection targets.
• Candidates with experience in bounce recovery, penal recovery, telecollections and portfolio management will be preferred.

Walk-In Venue:
SMFG India Credit Co. Ltd.
Commerzone IT Park, Tower B, 1st Floor,
Mount Poonamallee Road, Porur,
Chennai, Tamil Nadu – 600116

Contact for Gate Pass

Gayathri Anand: [phone removed]
Surjith: [phone removed]

Important Note for Candidates

• Carry an updated resume.
• Carry a valid ID proof.
• Candidates who are currently not working are also encouraged to apply.