Walk-in || Jewellery Store Manager/Senior sales Executive

Role & responsibilities Jewellery Store Manager / Senior Sales Executive

Key Roles & Responsibilities

1. Sales & Revenue Management

• Achieve monthly and annual sales targets for the jewellery store.
• Drive sales of gold, diamond, lab-grown diamond, and other jewellery products.
• Monitor daily sales performance and take corrective actions to achieve targets.
• Maximize average bill value, conversion rate, and repeat purchases.
• Identify opportunities for upselling and cross-selling.

2. Customer Relationship Management

• Provide a premium and personalized customer experience.
• Understand customer requirements, preferences, budget, and occasion.
• Build long-term relationships with customers and encourage repeat business.
• Handle customer queries, complaints, and service issues professionally.
• Follow up with leads, prospects, and existing customers through calls and messages.
• Maintain customer information and ensure proper CRM follow-up.

3. Store Operations & Management

• Manage day-to-day operations of the jewellery store.
• Ensure proper opening and closing procedures are followed.
• Maintain discipline, grooming, and professional standards within the store.
• Ensure jewellery displays, counters, showcases, and visual merchandising are maintained properly.
• Coordinate with inventory and operations teams for stock availability.
• Ensure proper handling, movement, and security of jewellery products.

4. Team Management

• Lead, motivate, and manage the sales team to achieve store targets.
• Allocate daily responsibilities and sales targets to team members.
• Monitor individual sales performance and provide regular feedback.
• Conduct product, sales, and customer-service training for team members.
• Support team members in handling high-value customers and difficult situations.

5. Product Knowledge

• Maintain strong knowledge of gold, diamonds, lab-grown diamonds, gemstones, jewellery designs, certifications, and pricing.
• Explain product specifications, quality, certification, making charges, and other relevant details to customers.
• Stay updated on new collections, market trends, competitors, and customer preferences.

6. Customer Experience & Brand Representation

• Ensure every customer receives a luxury and memorable shopping experience.
• Maintain the brand's standards of service, presentation, and communication.
• Assist VIP and high-value customers personally when required.
• Support festive campaigns, exhibitions, events, and promotional activities.

7. Reporting & Coordination

• Prepare and share daily, weekly, and monthly sales reports.
• Track sales targets, leads, conversions, customer visits, and follow-ups.
• Coordinate with CRM, marketing, inventory, accounts, and management teams.
• Provide management with feedback on customer preferences, market trends, and competitor activities.

8. Compliance & Security

• Ensure company policies and jewellery handling procedures are strictly followed.
• Maintain accurate documentation for sales, exchanges, returns, and customer transactions.
• Follow all security and stock-control procedures.
• Ensure the store maintains high standards of confidentiality and operational discipline.

Preferred candidate profile Preferred Candidate Profile

• Bachelor's degree or equivalent qualification in Business, Retail Management, Sales, Marketing, or a related field.
• 37 years of experience in jewellery retail, luxury retail, gems & jewellery, or premium lifestyle brands.
• Candidates with experience in gold, diamond, lab-grown diamond, or luxury jewellery brands will be preferred.
• Strong knowledge of jewellery products, diamonds, gemstones, gold purity, certifications, and pricing.
• Proven track record of achieving sales targets and managing customer relationships.
• Experience in managing and motivating a retail sales team.
• Excellent communication, interpersonal, negotiation, and convincing skills.
• Strong customer-service orientation with a luxury-retail mindset.
• Good knowledge of CRM systems, lead management, and customer follow-up.
• Ability to handle high-value customers and VIP clients professionally.
• Strong leadership, problem-solving, and decision-making abilities.
• Good understanding of retail store operations, inventory coordination, and visual merchandising.
• Presentable, confident, well-groomed, and professional personality.
• Ability to work under sales targets and in a fast-paced retail environment.
• Willingness to work weekends, holidays, and during festive/peak jewellery seasons when required.
• Immediate joiners or candidates with a short notice period will be preferred.