Walk-in || IVF Marketing Executive

Role & responsibilities

Business/Financial To liaise with corporate team for all the package updations and train IVF Councillors accordingly Consultant Relationship (Part time, full time, referral and Visiting) Work closely with unit operations manager and business development team for achieveing monthly targets Should handle Corporate Tie-ups and Corporate Marketing Operations (Process) Supervise and manage OP & IP operations of all IVF clientele Manage rosters of IVF team to ensure seamless flow of operations Analyse feed back through a root cause analysis and suggest solutions Maintain MIS reports of the department. Co ordinating with Doctor schedule for optimum duty coverage Ensure that all the new employees are trained as per JD and are job ready Assess performance review of IVF staff on a quarterly basis Performs root cause analysis of each complaint & suggest solution in discussion with unit Admin & med director Timely escalate any issue to the unit admin/Med director Monitor Security, housekeeping, dietery services to enhance patient experience. Work as a team player to ensure that each patient receives the best service possible. Customer Capture turn around time for OP and IP patients and suggest ideas to optimise TAT Talk to patients in case of negetive feed back and improvise the process Prepare value added service calender and ensure that the same is implemented on a timely basis Encourage patients to give google reviews and testimonials Key Result Areas / Roles & Responsibilities