Walk-in || It Service Delivery Manager

IT Service Delivery Manager
We are looking for a motivated and results-oriented Service Delivery Manager to oversee the successful delivery of business-critical applications in a distributed, fast-paced environment. This role demands a proactive professional with a strong background in IT service delivery, a focus on modernization initiatives, and proven expertise in Agile methodologies to ensure operational excellence and transformation outcomes.

Responsibilities

• Manage the delivery of complex business applications, meeting quality standards, deadlines, and stakeholder expectations
• Oversee cross-functional teams (engineering, architecture, QA, BA, DevOps) across distributed locations, ensuring alignment and collaboration
• Implement and maintain service delivery governance, risk management, and compliance structures
• Facilitate Agile processes, including sprint planning, backlog refinement, and release planning, to ensure predictable delivery
• Collaborate with technical teams for application development, modernization, and integration using Java, Angular, Azure, and SQL Server
• Monitor delivery metrics, identify risks, and resolve impediments to maintain project progress
• Act as a focal point for business, technology, and leadership stakeholders for all delivery-related matters
• Contribute to defining technical roadmaps and actionable plans tied to business objectives
• Ensure stability, performance, and scalability for applications running in distributed environments
• Drive continuous improvement efforts across delivery processes and operational performance
• Support compliance with regulatory requirements relevant to the insurance/reinsurance domain

Requirements

• Bachelor's degree in Computer Science or a related field; Master's degree preferred
• 13+ years of general IT experience, with 5+ years in Service Delivery Management roles
• Strong knowledge of Applications, Azure cloud services, and front-end frameworks (Angular)
• Familiarity with databases, such as MS SQL Server, PostgreSQL, and similar technologies
• Familiarity with DevOps practices, CI/CD pipelines, and automation solutions.
• Leverage and promote adoption of AI in project SDLC
• AI Tool Proficiency- GPT, Claude, Copilot, Gemini.
• AI-Augmented Delivery Thinking.
• AI Ethics, Risk & Governance.
• Demonstrated experience delivering projects in regulated, large-scale environments
• Competency in Agile methodologies and frameworks, including proficiency in facilitating Agile ceremonies
• Strong leadership and problem-solving skills, with the ability to manage global teams across onshore-offshore models
• Capability to manage ambiguity and drive changes effectively while delivering business-aligned priorities
• Excellent communication and stakeholder management skills

Nice to have

• ITIL v4 Foundation or advanced certification
• PMP, PRINCE2, or other recognized project management certifications
• Experience with multiple cloud platforms, such as AWS or GCP, in addition to Azure

IT