Walk-in || IT Senior Support Specialist

Location / Work Model

Bengaluru (Bangalore) Work from Office, 5 days a week.

Shift Timing

US Night Shift (5:30 PM – 2:30 AM)

Experience
3-5 years

Note: We are looking for only male candidates (Strictly no female candidates).
Female candidates are not allowed to attend the walk-in interview.

Job Description – IT Support / Infrastructure Engineer

Role Overview

We are looking for an IT Support / Infrastructure Engineer who can provide day-to-day technical support to employees and help maintain the organization's IT infrastructure.

The ideal candidate should have hands-on experience with Active Directory, Microsoft 365, Windows, endpoint management, FortiGate Firewall, VPN, DNS, DHCP, networking, and hardware/software troubleshooting.

The candidate should be comfortable handling both end-user issues and basic infrastructure/network-related activities.

Key Responsibilities

1. End-User & IT Support

• Provide L1/L2 technical support to employees for hardware, software, operating system, and application-related issues.
• Troubleshoot desktop, laptop, printer, peripheral, and connectivity issues.
• Install, configure, upgrade, and maintain computer systems and software.
• Resolve Microsoft Windows and Microsoft Office application issues.
• Provide remote and on-site technical support to users.
• Track and document incidents and service requests.

2. Active Directory & User Management

• Create, modify, disable, and manage user accounts in Active Directory.
• Manage user groups, permissions, passwords, and access.
• Support basic Group Policy administration.
• Troubleshoot user authentication and access-related issues.
• Assist with onboarding and offboarding activities.

3. Microsoft 365 / Office 365

• Provide support for Microsoft 365 / Office 365 applications.
• Troubleshoot Outlook, Teams, Word, Excel, PowerPoint, and other Microsoft Office applications.
• Assist users with account, email, and access-related issues.
• Support Microsoft 365 user administration and basic configuration.

4. Network Support

• Troubleshoot basic LAN/WAN and network connectivity issues.
• Work with DNS and DHCP services.
• Troubleshoot IP addressing and connectivity problems.
• Support switches, routers, and wireless access points.
• Troubleshoot Wi-Fi and network access issues.
• Perform basic network configuration and troubleshooting.

5. Firewall & VPN Support

• Assist with the administration and monitoring of FortiGate Firewalls.
• Troubleshoot firewall-related connectivity issues.
• Support VPN configuration and troubleshooting.
• Assist in managing firewall rules, access policies, and user connectivity.
• Escalate complex firewall and network security issues when required.

6. Endpoint Management

• Manage and monitor company endpoints such as laptops and desktops.
• Ensure devices are properly configured and compliant with company standards.
• Assist with software installation, updates, patches, and system upgrades.
• Troubleshoot endpoint performance and configuration issues.

Required Technical Skills

Mandatory Skills

• Active Directory
• Windows / Microsoft Windows
• Microsoft 365 / Office 365
• End User Support
• Hardware & Software Troubleshooting
• DNS & DHCP
• Network Troubleshooting
• FortiGate Firewall
• Firewall Management

Good to Have

• VPN
• Endpoint Management
• Switching
• Routing
• Wireless Access Points
• LAN/WAN
• Basic Network Security
• Group Policy
• Microsoft Office Applications

Candidate Profile

The ideal candidate should:

• Have strong troubleshooting and problem-solving skills.
• Be comfortable communicating with end users and explaining technical issues in simple terms.
• Have hands-on experience supporting Windows-based environments.
• Understand basic networking concepts such as IP, DNS, DHCP, switching, routing, and VPN.
• Have practical exposure to Active Directory and Microsoft 365.
• Have experience working with FortiGate Firewall or similar firewall technologies.
• Be able to prioritize and resolve multiple IT issues based on business impact.
• Be willing to work independently as well as with the infrastructure/network team.

Typical Day-to-Day Activities

A candidate in this role could typically be expected to:

40% – End User Support
Resolve laptop, desktop, software, Windows, Office, printer, and user-access issues.

20% – Active Directory & Microsoft 365
Manage users, passwords, permissions, accounts, and Microsoft 365 issues.

20% – Network Support
Troubleshoot DNS, DHCP, switching, routing, Wi-Fi, and connectivity issues.

10% – Firewall & VPN
Support FortiGate firewall, VPN, and connectivity-related issues.

10% – Endpoint Management & IT Operations
Device configuration, software installation, updates, documentation, and IT asset support.