Walk-in || IT Application Support Associate (Night shift)

Role & responsibilities:

• Monitor applications, systems, and alerts.
• Create, update, track, and resolve support Tickets.
• Perform first-level troubleshooting for application issues.
• Analyze basic errors and application logs.
• Respond to user queries and provide timely support.
• Escalate unresolved or critical issues.
• Follow SLA, escalation, and incident management procedures.
• Maintain proper documentation of Tickets, alerts, and resolutions.
• Coordinate with internal teams for timely issue resolution.
• Participate in shift handovers and communicate pending Tickets and alerts.

Requirements:

• Bachelor's degree/Diploma in IT, Computer Science, Computer Applications, or related field.
• 02 years of experience in IT Support, Application Support, Technical Support, or Service Desk.
• Basic knowledge of IT applications, troubleshooting, and incident management.
• Familiarity with Ticketing tools such as ServiceNow, Jira, or similar is an advantage.
• Basic knowledge of SQL, Windows/Linux, and application monitoring is preferred.
• Good communication and problem-solving skills.
• Ability to work under SLA timelines and handle multiple Tickets.
• Willingness to work in night shift and weekends (5 days work with rotational week offs)

Perks and benefits:

• Health insurance
• Leave encashment
• Provident Fund