Walk-in || ISP Customer Support & Technician Coordinator

Role & responsibilities

We are looking for a responsible and customer-friendly ISP Customer Support & Technician Coordinator to handle customer fault calls, coordinate with field technicians, and manage basic office/computer work.

Key Responsibilities:

• Receive customer calls regarding internet connectivity, speed and other service-related issues.
• Understand and record customer complaints/faults accurately.
• Assign customer complaints to the appropriate field technician.
• Coordinate with technicians and follow up until the issue is resolved.
• Update customers regarding complaint status and technician visits.
• Maintain daily records of complaints, technician assignments and resolutions.
• Handle basic computer work, data entry and Excel/office-related tasks.
• Maintain proper communication between customers, technicians and office management.
• Escalate major or unresolved technical issues to the concerned senior/team member.
• Perform other routine office and support-related activities as required.

Preferred candidate profile

• Good communication skills and polite behavior with customers.
• Basic knowledge of computers, MS Excel and MS Office.
• Ability to handle multiple customer calls and coordinate with technicians.
• Good follow-up and problem-solving skills.
• Basic understanding of internet/Wi-Fi/network issues will be an advantage.
• Fresher candidates can also apply if they have good communication and basic computer skills.

Customer Handling | Call Handling | Technician Coordination | Data Entry | MS Excel | Computer Operations | ISP/Internet Support