Walk-in || IntouchCX is Hiring || International Voice Process

International Voice Process Customer Support - IntouchCX "Please come for an walk in Interview Tomorrow and mention my name HR Adrian on top of your resume for Reference"

About The Role: We are seeking enthusiastic and customer-focused Customer ServiceAssociates to join our Voice Support team. In this role, you will serve as theprimary point of contact for customers, providing exceptional servicethrough inbound and outbound calls. You will be responsible for resolvingcustomer concerns, building strong relationships, and delivering a seamlesscustomer experience.The ideal candidate possesses excellent communication skills, strongproblem-solving abilities, and a passion for helping customers.

Key Responsibilities The role of the Customer Service Associate (CSA) - Voice, will be responsiblefor:

Handle customer interactions through inbound and outbound voicecalls.

Understand customer concerns, diagnose issues, and provide timelyand effective resolutions.

Deliver a high-quality customer experience by demonstratingprofessionalism, empathy, and active listening.

Build rapport with customers and establish trust through effectivecommunication.

Manage customer expectations regarding issue resolution andfollow-up timelines.

Accurately document customer interactions and actions takenwithin internal systems.

Maintain compliance with company policies, procedures, and qualitystandards.

Support customer retention and satisfaction by providingexceptional service during every interaction.

Essential Functions

Deliver outstanding customer service while maintaining professionalismand courtesy.

Gather, verify, and analyze customer information to identify appropriatesolutions.

Demonstrate sound judgment and decision-making skills whenresolving customer concerns.

Learn and adapt quickly to new products, services, tools, and processes.

Maintain thorough knowledge of company systems and operationalprocedures.

Meet or exceed performance metrics, including Quality, CustomerSatisfaction (CSAT), Productivity, and Adherence targets.

Participate in team meetings, coaching sessions, and trainingprograms.

Perform additional duties and responsibilities as assigned.

Required Skills & Competencies

Excellent verbal and written communication skills in English. C1 level of English proficiency.

Strong customer service orientation with the ability to build rapportquickly.

High emotional intelligence and the ability to remain calm underpressure.

Strong listening, probing, and problem-solving skills.

Ability to multitask and work effectively in a fast-paced environment.

Strong organizational and time-management skills.

Basic computer proficiency and ability to navigate multiple systemssimultaneously.

Ability to work flexible schedules, including weekends and holidays asrequired.

Qualifications & Experience

Must successfully pass a background check

High school diploma or equivalent required

Minimum 6 months of experience in an International Voice Process orCustomer Service environment.

Prior BPO or contact center experience is preferred.

Why Join Us?

Opportunity to work with a leading global customer experienceorganization.

Comprehensive training and career development opportunities.

Inclusive and collaborative work environment.

Exposure to international clients and world-class customer servicepractices.

Performance-driven culture with opportunities for growth andadvancement.

Two way cab service within 30kms of radius

"Please come for an walk in Interview Tomorrow and mention my name HR Adrian on top of your resume for Reference"

For Any Queries Contact HR Adrian - [phone removed]

Disclaimer: IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask for payment, or request financial or banking information during the recruitment process. We communicate only through official IntouchCX channels.If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or be an IntouchCX employee, please report it immediately through our official website for review and verification.By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.