Walk-in || IntouchCX is Hiring || International Voice Process

International Voice Process Customer Support - IntouchCX

"Please come for an walk in Interview Tomorrow and mention my name HR Adrian on top of your resume for Reference"

About The Role:

We are seeking enthusiastic and customer-focused Customer Service Associates to join our Voice Support team. In this role, you will serve as the primary point of contact for customers, providing exceptional service through inbound and outbound calls. You will be responsible for resolving customer concerns, building strong relationships, and delivering a seamless customer experience. The ideal candidate possesses excellent communication skills, strong problem-solving abilities, and a passion for helping customers.

Key Responsibilities

The role of the Customer Service Associate (CSA) - Voice, will be responsible for:

Handle customer interactions through inbound and outbound voice
calls.

Understand customer concerns, diagnose issues, and provide timely and effective resolutions.

Deliver a high-quality customer experience by demonstrating professionalism, empathy, and active listening.

Build rapport with customers and establish trust through effective communication.

Manage customer expectations regarding issue resolution and follow-up timelines.

Accurately document customer interactions and actions taken within internal systems.

Maintain compliance with company policies, procedures, and quality standards.

Support customer retention and satisfaction by providing exceptional service during every interaction.

Essential Functions

Deliver outstanding customer service while maintaining professionalism and courtesy.

Gather, verify, and analyze customer information to identify appropriate solutions.

Demonstrate sound judgment and decision-making skills when resolving customer concerns.

Learn and adapt quickly to new products, services, tools, and processes.

Maintain thorough knowledge of company systems and operational procedures.

Meet or exceed performance metrics, including Quality, Customer Satisfaction (CSAT), Productivity, and Adherence targets.

Participate in team meetings, coaching sessions, and training programs.

Perform additional duties and responsibilities as assigned.

Required Skills & Competencies

Excellent verbal and written communication skills in English. C1 level of English proficiency.

Strong customer service orientation with the ability to build rapport quickly.

High emotional intelligence and the ability to remain calm under pressure.

Strong listening, probing, and problem-solving skills.

Ability to multitask and work effectively in a fast-paced environment.

Strong organizational and time-management skills.

Basic computer proficiency and ability to navigate multiple systems simultaneously.

Minimum 6 months of experience in an International Voice Process or Customer Service environment.

Qualifications & Experience

Must successfully pass a background check High school diploma or equivalent required

Minimum 6 months of experience in an International Voice Process orCustomer Service environment.

Prior BPO or contact center experience is preferred.

Why Join Us?

Opportunity to work with a leading global customer experience organization.

Comprehensive training and career development opportunities.

Inclusive and collaborative work environment. Exposure to international clients and world-class customer service practices.

Performance-driven culture with opportunities for growth and advancement.

Two way cab service within 30kms of radius

"Please come for an walk in Interview Tomorrow and mention my name HR Adrian on top of your resume for Reference" For Any Queries Contact HR Adrian - [phone removed]

Disclaimer: IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask for payment, or request financial or banking information during the recruitment process. We communicate only through official IntouchCX channels.If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or be an IntouchCX employee, please report it immediately through our official website for review and verification.By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.