Walk-In Interview : Manager (Transfer Agency Operations - Night Shift)

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Job Description:-

• Knowledge and relevant experience of Transfer Agency, Cash Management, Reconciliation.
• Managing the production floor, handling all process and people related issues
• Addressing escalated issues with respect to service delivery and reports any potential problems to the management
• Participating in the weekly conference calls and updating the weekly status reflecting the process performance;
• Acting as the primary contact for all his/her counterparts
• Addressing escalated issues with respect to service delivery
• Reviewing weekly MIS reports;
• Approving all access and change requests related to processing applications.
• Reviewing Performance of team and give feedback on Monthly / Quarterly / Yearly basis.
• Preparing Business continuity plan
• Counsel the team members if not performing up to the expectations or for any escalated issues.

Tracking and resolving Issues and Incidents

• Requirements Management
• Preparing Operations Manual
• Work Planning, Monitoring and Control
• Measurement and Analysis of Project performance and taking appropriate corrective/Preventive actions

Quality Assurance and Quality Control

• Configuration Management
• Issue/Incident tracking and Resolution
• New transitions within the process
• Performing Risk Management activities
• Taking critical decisions using Formal evaluation process
• Process improvements
• Responsible for the allocated tasks in the project
• Accomplish the task with required quality in the given timelines
• Adhere to the team norms for making the overall team a cohesive one.
• Work with Team lead / supervisor on tasks, in gathering pertinent information from subject matter experts
• Understand the project objectives and contribute towards the achievement
• Completing tasks with high quality of deliverables
• Responsible for preparation of documentation for the process
• Adhering to QMS processes while performing the allocated tasks
• Handling high end processes and tasks in which require experience and expertise