Walk-in-Interview _ HDFC_ Bank_ Virtual Care Customer Care_Shilong

Job name- Officer Customer Care (OCC)-Virtual Care Shilong Only

Date: 5-9-2026 to 8-8-2026 Time:10.00 am onwards Interview

Venue: HDFC Bank, Shillong It park, Umsali, East Khasi Hills, Shillong, Meghalaya .

Contact Person- Dipanwita Banerjee and Arkilang Lyngrah.

Contact Number-[phone removed]

Important guidelines:

• Please carry two Copy of Updated CV
• Direct Payroll
• Graduation mandatory.

Job Purpose: Customer Interaction & Query/Complaints Management- Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. Job Purpose: Customer Interaction & Query/Complaints Management- Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.

• To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
• To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
• To ensure complete and accurate resolution within the defined TATs.
• To ensure process compliance as per the set Audit and SQ guidelines.