Walk in Interview Drive- Virtual-COP RM- Hdfc Bank- Andheri

Date -16 Oct 2026

Time - 10 AM to 6 PM

Venue- Akruti Port, HDFC Bank, 2nd Floor , Virtual Classic Dept, Road no 13,  Andheri east, Marol, Mumbai 400013

Contact Person to meet- Dominic Dsouza / Sai Shetty / Rahim Mardani

Role & responsibilities

• Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
• Call handling as defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for superior customer service experience.
• Profiling of customers to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with customers and pro-actively assessing customer needs.
• Deepening relationships by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. 
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Ensure retention of customers
• Right cross-sell of products basis profiling and engagement.
• Penetration of products across groups.
• Sales across all product segments-TPP, Assets, Cards, etc.
• Acquiring & grouping of all related IDs of the Primary ID.  
• Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.
• Ensure Staff are trained on product knowledge and requisite certifications.
• Income to be generated at a customer level.

Preferred candidate profile

• Candidate must be graduate (any stream)
• basic knowledge of banking
• Good Communication
• Minimum experience in years 1-2 yrs. preferable in sales
• Freshers are also welcomed