Walk-in || International Voice support Executive

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Key Responsibilities

• Handle inbound and outbound calls from international customers.
  
• Communicate fluently and professionally in English.
  
• Understand customer concerns and provide appropriate solutions.
  
• Resolve customer queries related to products, services, billing, or technical issues.
  
• Maintain a polite, positive, and professional approach throughout every interaction.
  
• Meet performance targets for call quality, customer satisfaction, and productivity.
  
• Maintain accurate customer records and update information in the system.
  
• Follow company policies, procedures, and quality standards.
  

Required Skills and Qualifications

• Excellent verbal and written English communication skills.
  
• Good listening, comprehension, and interpersonal skills.
  
• Ability to handle customer queries confidently and professionally.
  
• Strong problem-solving and customer-handling abilities.
  
• Basic computer knowledge and typing skills.
  
• Willingness to work in rotational shifts, including night shifts.
  
• Ability to work in a team-oriented and target-driven environment.
  

Candidate Profile

• Freshers and experienced candidates are welcome.
  
• Candidates should be confident, enthusiastic, and customer-oriented.
  
• A degree is preferred, depending on company requirements.
  
• Candidates must be comfortable communicating with international customers.
  

What We Offer

• Attractive salary package.
  
• Training and development opportunities.
  
• Career growth in the customer service industry.
  
• Supportive work environment.
  
• Performance-based incentives, where applicable.
  

Interested candidates can apply now!

• Excellent English communication is mandatory.
  
• Handle calls from international customers.
  
• Freshers and experienced candidates can apply.
  
• Must be comfortable working night or rotational shifts.
  
• Good listening, problem-solving, and customer service skills required.
  
• Salary: As per company standards.
  
• Immediate joiners preferred.
  

Apply now to start your career in international customer support!

• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.