Walk-in || International Voice Process - US Sales & Collections

About the Role

Ready to build your career with TSI?

We're looking for ambitious, self-motivated and driven individuals to join our International Voice Process team.

Youll be interacting with US customers and working in a target-driven environment across Sales, Upselling or US Credit Card Collections, depending on your experience and suitability.

If you have strong communication skills, enjoy talking to people and are motivated by performance-based incentives, wed love to hear from you!

Job Details

Job Type: Full-time, Work-from-office role
Location: Bellandur, Bangalore

Role & responsibilities

• Handle inbound and/or outbound calls with US customers.
• Understand customer requirements and provide appropriate solutions.
• Drive sales, upselling and cross-selling opportunities where applicable.
• Handle payment and collection-related conversations with customers where applicable.
• Convince and negotiate with customers to achieve the required business or collection targets.
• Handle customer objections and queries professionally.
• Achieve individual sales, collection, quality and productivity targets.
• Maintain excellent customer service while meeting business objectives.
• Accurately document customer interactions and update the required systems.
• Follow process guidelines, quality standards and compliance requirements.
• Work effectively in a fast-paced and performance-driven environment.

Preferred candidate profile

• Minimum 1+ year of relevant experience in any of the following:
• Excellent English communication skills.
• Strong convincing and negotiation skills.
• Comfortable speaking with US customers over the phone.
• Strong sales and target-oriented mindset.
• Comfortable handling customer objections.
• Willing to work in US rotational shifts.
• Candidates should be comfortable working in a performance-driven environment

Perks & Benefits

• Performance-based incentives
• Two-way free cab facility
• Opportunity to work with US-based processes

Interested Candidates:

If you are interested in this opportunity, please share your updated CV/Resume on WhatsApp at [[phone removed]].

Our recruitment team will connect with you to discuss the process, eligibility and further interview details.

This job description is not intended to be an exclusive or exhaustive list of all job functions that a team member in this position may be required to perform. Duties and responsibilities may be changed, expanded, reduced, or delegated by management to meet the business needs of the company.