Walk-in || International Voice Process Executive

Don't forget to Mention HR Sai Kiran above your resume

POC - HR Sai Kiran ([phone removed])

Job Title: International Voice Process Executive US Voice Process {English Voice}

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that's all-in on making brands thrive, were setting the bar in quality-driven support.

About the Job We are looking for customer focused and detailed oriented customer service representatives to join our operations team. In this role, you will provide exceptional support to customers through chat and email channels, ensuring timely resolutions of inquiries while delivering a positive customer experience. The ideal candidate is an excellent communicator, possesses strong problem- solving skills, and thrives in a fast-paced environment.

Job Overview

We are looking for enthusiastic, customer-focused, and professional candidates to join our International Voice Process team. The selected candidates will handle inbound and/or outbound calls with US-based customers, provide accurate information, resolve customer queries, and deliver an excellent customer experience.

Key Responsibilities

- Handle inbound and outbound calls with US-based customers.

- Communicate clearly and professionally in English.

- Understand customer concerns and provide appropriate solutions.

- Maintain customer satisfaction and follow company procedures.

- Document customer interactions accurately in the system.

- Meet quality standards, productivity targets, and performance metrics.

- Maintain professional telephone etiquette and active listening skills.

Eligibility Criteria

- Minimum 6 months - 4 yrs of experience candidates are welcome.

- Excellent English communication skills.

- Good listening, speaking, and interpersonal skills.

- Willingness to work night shifts aligned with US business hours.

- Basic computer knowledge and typing skills.

- Ability to work in a target-driven environment.

BENEFITS:

5 Days Working

2 Rotational Offs Rotational Shifts

2-Way Free Cab Facility

Note : Drop a text to this number [phone removed] for a quick Response. Don't Forget to write HR Sai Kiran on your resume

Interested candidates with strong English communication skills can apply with their updated resume.

DISCLAIMER:

IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask for payment, or request financial or banking information during the recruitment process. We communicate only through official IntouchCX channels. If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or be an IntouchCX employee, please report it immediately through our official website for review and verification.