Walk-in || International Voice Process Executive

International UK Voice Process Customer
Support Executive
Job Title
Customer Support Executive International UK Voice Process
Location
Chennai
Employment Type
Full-Time
Shift
UK Rotational Shifts
Job Summary
We are looking for enthusiastic and customer-focused professionals to join our International
UK Voice Process team. The candidate will be responsible for handling inbound/outbound
customer interactions, understanding customer requirements, resolving queries, and providing
a high-quality customer experience.
The ideal candidate should have excellent English communication skills, a customer-centric
approach, and the flexibility to work in UK rotational shifts.
Key Responsibilities
• Handle customer calls for the UK process in a professional and courteous manner.
• Understand customer requirements and provide accurate information and appropriate
resolutions.
• Resolve customer queries, complaints, and service-related issues within defined
timelines.
• Maintain a high level of customer satisfaction and deliver an excellent customer
experience.
• Follow defined call-handling procedures, quality standards, and compliance
guidelines.
• Accurately document customer interactions and update relevant systems.
• Escalate complex issues to the appropriate team when required.
• Meet defined KPI, SLA, productivity, quality, and customer satisfaction targets.
• Maintain professional communication and demonstrate active listening skills.
• Work effectively as part of a team in a fast-paced international customer service
environment.

Required Skills
• Excellent verbal and written English communication skills.
• Strong UK/International accent comprehension.
• Good active listening and interpersonal skills.
• Strong customer-handling and problem-solving abilities.
• Ability to remain calm and professional while handling difficult customers.
• Basic computer knowledge and good typing skills.
• Ability to navigate multiple applications while speaking with customers.
• Willingness to work in UK rotational shifts, including weekends and holidays as per
business requirements.
• Previous experience in International Voice / UK Voice / BPO / Customer Support
will be an advantage.
Eligibility
• Graduate / Undergraduate with relevant experience.
• Freshers with excellent communication skills may also be considered.
• Candidates should be comfortable working in UK rotational shifts.
• Immediate joiners / candidates with short notice periods are preferred.
Preferred Experience
03 years of experience in International Voice Process / UK Customer Support / BPO / Call
Centre / Customer Service.
What We Offer
• Opportunity to work with an international customer base.
• Professional and supportive work environment.
• Career growth and learning opportunities.
• Performance-based incentives, subject to company policy.
• Exposure to international customer service standards.