Walk-in || International Voice Process Executive

Technical Customer Service (TCS) Associate Walk-In Drive

Company: Sutherland

Job Role: Technical Customer Service (TCS) Associate

Job Category: Customer Service Technical Support

Process: Voice / Technical Customer Support

Walk-In Drive

Date: Monday to Friday

HR Contact: Kavitha Annadurai

Contact Number: [phone removed]

Job Description

Sutherland is hiring Technical Customer Service (TCS) Associates for the Neighbor Solutions / Community Support team.

The role involves assisting customers with device-related queries, setup and configuration, Wi-Fi and connectivity issues, and technical troubleshooting while delivering a professional customer experience.

Key Responsibilities

• Provide prompt, accurate, and professional technical support.
• Handle customer queries through inbound and outbound voice interactions.
• Troubleshoot device setup, Wi-Fi, connectivity, and technical issues.
• Understand customer concerns and provide appropriate solutions.
• Investigate, document, resolve, and escalate issues when required.
• Navigate multiple applications and research solutions efficiently.
• Build strong knowledge of products, services, and device features.
• Collaborate with cross-functional teams to ensure effective customer support.
• Identify recurring customer issues and communicate trends to leadership.
• Suggest improvements to enhance customer experience.
• Advocate for customers and ensure their concerns are appropriately addressed.

Eligibility & Skills

• Education: High School Graduate / Diploma / Currently pursuing College or University.
• Experience: 1+ year of customer-facing or customer service experience preferred.
• Strong interest in consumer technology.
• Experience troubleshooting technical devices.
• Basic understanding of Wi-Fi and network connectivity.
• Good typing, grammar, active listening, and attention-to-detail skills.
• Strong critical thinking and problem-solving abilities.
• Ability to handle difficult customer interactions professionally and patiently.
• Excellent verbal communication skills.
• Ability to learn and adapt to new technologies quickly.
• Comfortable working in a full-time rotational shift, including evenings and weekends.

Assessment Requirements

• Voice : B2
• Chat Typing: Minimum 32 AWPM
• Grammar
• Active Listening
• Attention to Detail
• Critical Thinking
• Problem Solving
• Conflict Resolution & Resilience
• Customer Engagement

Role Overview

You will assist customers with their devices throughout the support journey from initial setup and configuration to diagnosing and resolving technical problems.

Strong listening skills, troubleshooting ability, critical thinking, and clear communication will be essential for success in this role.

Walk-In Details

Company: Sutherland

Position: Technical Customer Service (TCS) Associate

Process: Voice / Technical Customer Support

Walk-In: Monday to Friday

HR: Kavitha Annadurai

Contact: [phone removed]

Interested candidates are encouraged to attend the walk-in drive with their updated resume and relevant documents.

Keywords

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