Walk-in || International Voice Process Executive

Role & responsibilities

• Answer incoming calls (inbound) or make outbound calls to international clients.
• Listen to customer issues and provide clear solutions.
• Handle billing, accounts, or technical support queries.
• Maintain high customer satisfaction scores.
• Update customer details and notes accurately in the system software

Preferred candidate profile

Graduate degree in any stream.

1 years of international BPO or voice process experience is strongly preferred.

Clear, fluent, and neutral or near-neutral accent with strong listening comprehension.

Empathy, patience, and the ability to de-escalate customer concerns quickly.

Night Shift

2 Rotational Off