Walk-in || International Voice Process Executive

Contact Head Hr Sumaiya Khan: [phone removed]

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  
• Maintain records of all interactions with customers using CRM software (e.g. Salesforce).
  
• Identify opportunities for upselling/cross-selling of relevant products/services to existing customers.
  
• Provide accurate information on products/services offered by the company to customers.
  
• Collaborate with internal teams to resolve complex issues that require escalation.
  

Desired Candidate Profile

• 0-1 year of experience in BPO industry or related field.
  
• Strong communication skills in English language (written & spoken).
  
• Ability to work on international voice process (US collection) with third party collections knowledge preferred.
  
• Basic understanding of debt collection processes and collections process flow.