Walk-in || International Voice Process Executive

Customer Service Representative (English Voice) IntouchCX

Key Responsibilities

• Handle customer inquiries and resolve issues via phone.
• Build rapport and deliver excellent customer service.
• Resolve customer concerns efficiently while ensuring satisfaction.
• Manage customer expectations regarding response and resolution times.
• Provide a professional and positive customer experience.

Required Skills

• Strong verbal and written English communication.
• Excellent listening, empathy, and problem-solving skills.
• Ability to remain calm under pressure.
• Fast learner with adaptability to new products and processes.
• Ability to multitask and work in a fast-paced environment.
• Basic computer and phone handling skills.
• Team player with strong organizational skills.
• Flexible to work rotating shifts, weekends, and holidays.
• Basic mathematical and analytical skills.

Eligibility

• High school diploma or equivalent (required).
• Post-secondary education is an advantage.
• Minimum 6 months of customer service experience or equivalent.
• Must pass a background check.

Apply by sharing your CV to [email removed] or [phone removed]

Important Note

• IntouchCX never charges any recruitment, training, or onboarding fees.
• Official communication is only through IntouchCX's authorized channels.
• Never share your banking or financial information during the recruitment process.