Walk-in || International Voice Process Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats to resolve their concerns and issues.
  
• Provide excellent communication skills to ensure a positive customer experience.
  
• Identify opportunities for upselling and cross-selling products/services to customers.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Meet performance targets set by the company for quality, productivity, and sales metrics.